Last Updated: 21/12/2023
Thank you for shopping at OnlineKloset.com. We appreciate your trust in us and want to ensure you have a hassle-free shopping experience. Please read our Cancellation and Refund Policy carefully before making a purchase.
1. Cancellation Policy
1.1 Order Cancellation
You have the right to cancel your order within 2 hours of placing it. To request a cancellation, please contact our customer support team at care@onlinekloset.com with your order number and cancellation request. We will make every effort to accommodate your request, provided your order has not been processed or shipped.
1.2 Cancellation After Shipment
Once your order has been shipped, it cannot be canceled. In such cases, please refer to our Returns Policy.
2. Refund Policy
2.1 Eligibility for Refund
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 1 day of receiving the product. We may require photographic evidence to process a refund.
- Incorrect Item Received: If you receive an item different from what you ordered, please contact us within 1 day, and we will arrange for the correct item to be sent to you or process a refund.
2.2 Non-Refundable Items
Certain items are non-refundable, including:
- Downloadable software products
- Gift cards
- Perishable goods
- Personal care items
2.3 Refund Process
Once your refund request is approved, we will initiate the refund to your original payment method. Refunds may take 10 business days to reflect in your account, depending on your payment provider.
3. Return Shipping
If you are eligible for a return, we will provide instructions on returning the item. In some cases, we may provide a prepaid shipping label. If not, you will be responsible for the return shipping costs.
4. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at care@onlinekloset.com. Our customer support team is here to assist you.
5. Changes to the Policy
OnlineKloset.com reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting. Please review this page periodically for updates.
Thank you for shopping with OnlineKloset.com. We appreciate your understanding and cooperation.